Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you (either an individual or a business entity, "you" or "Customer") and LunarLogic, LLC ("LunarLogic," "we," "us," or "our") governing your access to and use of the LunarLogic accounts receivable automation platform, including our website, applications, and services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

Service Description

LunarLogic provides software-as-a-service (SaaS) workflow automation tools designed to streamline accounts receivable processes for professional services firms. Our Service includes:

• Invoice Automation: Automated creation and delivery of QuickBooks invoices
• Payment Reminders: Automated payment reminder sequences via email and SMS
• Sales Order Processing: PDF-to-QuickBooks estimate conversion
• AR Dashboard and Reporting: Real-time accounts receivable analytics and aging reports
• QuickBooks integration via OAuth 2.0
• Communication platform integrations (Slack, email, SMS)
• Custom workflow configuration and automation

Account Registration and Eligibility

Eligibility

You must be at least 18 years old and have the authority to enter into contracts on behalf of your business. By registering for an account, you represent and warrant that you meet these requirements.

Account Registration

To use the Service, you must create an account by providing accurate, current, and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breaches
• Ensuring your account information remains accurate and up-to-date

QuickBooks Connection

Use of the Service requires connecting your QuickBooks account via OAuth 2.0 authentication. You represent that you have the authority to grant us access to your QuickBooks data. You can revoke this access at any time through QuickBooks or by contacting us.

Subscription and Payment Terms

Subscription Plans

LunarLogic offers multiple subscription tiers with varying workflow access and usage limits. Your subscription entitles you to access the workflows and features specified in your selected plan.

Pricing

Pricing is determined based on:

• Number of workflows selected
• Monthly invoice volume
• Number of users
• Custom integration requirements

Custom pricing is provided during the sales process and confirmed in your written quote or subscription agreement.

Billing and Payment

• Subscription fees are billed monthly or annually as specified in your plan
• Payment is due upon receipt of invoice
• We accept credit card and ACH payments processed through third-party payment processors
• You authorize us to charge your designated payment method for all fees owed
• Late payments may result in service suspension after 15 days and termination after 30 days
• Overdue balances accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower

Pilot Programs

Pilot deployments may be offered at reduced rates or no charge for evaluation purposes. Pilot terms, duration, and pricing are specified in a separate pilot agreement. Pilots do not guarantee continued service or specific pricing after the pilot period ends.

Price Changes

We reserve the right to modify subscription pricing with 30 days' notice. Price changes apply to renewal periods; your current subscription period will not be affected. If you do not agree to a price increase, you may cancel your subscription before the renewal date.

No Refunds

Subscription fees are non-refundable except as required by law or as explicitly stated in these Terms. If you cancel your subscription, you will retain access to the Service through the end of your current billing period.

Acceptable Use

Permitted Use

You may use the Service solely for your internal business operations to automate accounts receivable processes. You agree to use the Service in compliance with all applicable laws and regulations.

Prohibited Activities

You may not:

• Use the Service for any illegal purpose or in violation of any laws
• Send spam, fraudulent invoices, or deceptive communications through the Service
• Attempt to gain unauthorized access to the Service or other users' accounts
• Reverse engineer, decompile, or disassemble the Service
• Remove or modify any proprietary notices or labels
• Use the Service to compete with LunarLogic or develop competing products
• Transmit viruses, malware, or other harmful code
• Overload or interfere with the Service's infrastructure
• Share your account credentials with unauthorized users
• Resell or redistribute the Service without written permission
• Use automated tools to extract data from the Service beyond normal usage

QuickBooks Integration Compliance

You must comply with Intuit's QuickBooks Terms of Service and API usage policies. Violations of QuickBooks policies may result in termination of our Service.

Data Ownership and Usage

Your Data

You retain all ownership rights to data you input into or generate through the Service ("Customer Data"). This includes invoice information, customer records, payment history, and communication content.

License to Use Customer Data

You grant us a limited license to access, process, and store Customer Data solely to provide the Service. This license includes the right to:

• Transmit Customer Data to QuickBooks and other integrated platforms
• Generate invoices, payment reminders, and reports using Customer Data
• Backup and replicate Customer Data for disaster recovery
• Analyze aggregated, anonymized usage data to improve the Service

Our Intellectual Property

LunarLogic retains all ownership rights to the Service, including software, algorithms, workflows, user interfaces, and documentation. These Terms do not grant you any intellectual property rights in the Service except the limited right to use it as specified.

Feedback

If you provide suggestions, feature requests, or other feedback about the Service, you grant us an unlimited, perpetual license to use that feedback without compensation or attribution.

Data Security and Privacy

We implement industry-standard security measures to protect Customer Data, including:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Role-based access controls
• Regular security audits and penetration testing
• SOC 2 Type II certified infrastructure

Our data practices are described in detail in our Privacy Policy, which is incorporated into these Terms by reference.

Service Availability and Support

Service Level

We target 99.9% uptime for the Service, measured monthly. This excludes scheduled maintenance and events beyond our control. We do not guarantee uninterrupted or error-free service.

Scheduled Maintenance

We may perform scheduled maintenance with at least 48 hours' notice when feasible. Emergency maintenance may be performed without advance notice.

Support

Customer support is provided via email at support@lunarlogic.ai. We target response times of:

• Critical issues (service outage): 2 hours during business hours
• High priority (workflow malfunction): 4 hours during business hours
• Normal priority (questions, feature requests): 1 business day

Business hours are Monday–Friday, 9 AM–5 PM Eastern Time, excluding US federal holidays.

Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice for material changes that negatively affect functionality. We are not liable for any modifications, suspensions, or discontinuations of the Service.

Third-Party Services

The Service integrates with third-party platforms including QuickBooks, Slack, email providers, SMS gateways, and payment processors. Your use of these third-party services is subject to their respective terms of service and privacy policies. We are not responsible for third-party services or any issues arising from their use.

If a third-party service becomes unavailable or changes its terms in a way that affects our Service, we will make reasonable efforts to notify you and provide alternatives when possible.

Warranties and Disclaimers

Limited Warranty

We warrant that the Service will perform substantially in accordance with our documentation. If the Service fails to meet this warranty, your sole remedy is for us to use commercially reasonable efforts to correct the issue or, if we cannot, to refund prepaid fees for the affected period.

Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Service will meet your specific requirements
• The Service will be uninterrupted, timely, secure, or error-free
• Results obtained from the Service will be accurate or reliable
• Defects will be corrected
• The Service is free from viruses or harmful components

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

IN NO EVENT SHALL LUNARLOGIC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR LOST OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless LunarLogic, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Customer Data you provide to the Service
• Your use of third-party integrations

Term and Termination

Term

These Terms begin when you first access the Service and continue until terminated by either party.

Termination by You

You may cancel your subscription at any time through your account settings or by contacting us at support@lunarlogic.ai. Cancellation takes effect at the end of your current billing period. You will not receive a refund for the remaining subscription period.

Termination by Us

We may suspend or terminate your access to the Service immediately if:

• You violate these Terms
• Your account is 30 days past due
• Your use poses security or legal risks
• You engage in fraudulent activity
• Required by law or government order

We may also terminate these Terms for convenience with 30 days' notice. If we terminate for convenience, we will refund prepaid fees for the unused portion of your subscription.

Effect of Termination

Upon termination:

• Your access to the Service immediately ceases
• We will cease processing new Customer Data
• You may request an export of Customer Data within 30 days
• We will delete Customer Data within 30 days unless retention is required by law
• All outstanding fees become immediately due
• Sections of these Terms that by their nature should survive termination will continue (including Indemnification, Limitation of Liability, and Dispute Resolution)

Dispute Resolution

Informal Resolution

Before filing a claim, you agree to contact us at support@lunarlogic.ai and attempt to resolve the dispute informally. We commit to working in good faith to resolve disputes.

Governing Law

These Terms are governed by the laws of the State of North Carolina, United States, without regard to conflict of law principles.

Arbitration

Any dispute arising from these Terms or the Service that cannot be resolved informally shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association. Arbitration shall take place in Charlotte, North Carolina. Each party shall bear its own costs and attorneys' fees.

You agree to arbitrate disputes on an individual basis only. Class actions, class arbitrations, and representative actions are prohibited.

Exceptions to Arbitration

Either party may seek injunctive relief in court to protect intellectual property rights or enforce confidentiality obligations.

General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any written agreements executed between the parties, constitute the entire agreement regarding the Service and supersede all prior agreements and understandings.

Amendments

We may modify these Terms at any time by posting updated Terms on our website and notifying you via email. Continued use of the Service after changes take effect constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service and cancel your subscription.

Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.

No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

Severability

If any provision of these Terms is found invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if not possible, severed. The remaining provisions shall continue in full force.

Force Majeure

We are not liable for delays or failures in performance resulting from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

Export Controls

The Service may be subject to US export control laws. You agree not to export, re-export, or transfer the Service in violation of applicable laws.

Independent Contractors

The parties are independent contractors. These Terms do not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship.

Notices

Notices to you may be sent to the email address associated with your account. Notices to us should be sent to support@lunarlogic.ai with the subject line "Legal Notice."

Contact Information

If you have questions about these Terms, contact us at:

LunarLogic, LLC
Email: support@lunarlogic.ai
Charlotte, North Carolina

For legal inquiries, use the subject line "Terms of Service Question" to ensure prompt routing.